Terms & Conditions

General terms and conditions

  1. These general terms and conditions of DaK Group (hereinafter referred to as “DaK group”) apply when DaK Group offers continuous or one-off cleaning services, or home help services to a private customer or a business customer (both types of customer hereinafter referred to as “customer”).
  2. The customer agrees to these general terms and conditions when ordering the service from DaK Group’s website, by phone, by email, or from a DaK Group. The agreement between the customer and DaK Group is concluded when DaK Group confirms the order by email or the customer signs the service agreement. DaK Group reserves the right to change the terms and conditions of the agreement. The customer will be notified of any material changes to the agreement 30 days before the new terms and conditions come into effect. The customer has the right to terminate the agreement on the date the change comes into effect, provided that the notice of termination is submitted to DaK Group in writing at least 14 days before the change comes into effect.
  3. Satisfaction guarantee
    1. DaK Group offers the customer a satisfaction guarantee. If the quality of the cleaning does not meet the agreed upon, DaK Group will redo the incomplete work. However, the cleaning is not incomplete if the deficiency is caused by the customer. The customer is obliged to make any complaints related to the quality of the cleaning within 24hours of the cleaning event in question.
  4. Personal data and privacy
    1. DaK Group employees and contract cleaners are committed to maintaining confidentiality regarding the customer’s confidential information. DaK Group ensures the careful processing and storage of customer information. Information on the processing of personal data is available on DaK Group’s online agreements at https://www.dakgroup.fi/tietosuojaseloste
  5. Prices, payment terms and invoicing
    1. The customer commits to the service and its payment when sending an order to DaK Group Cleaning or when entering into a service agreement with an DaK Group Cleaning representative.
    2. The prices are in accordance with the currently valid price list and order confirmation. If the price of the service has not been specified in the order confirmation delivered to the customer, the currently valid price list will be used. The currently valid price list can be found on DaK Group’s website. The customer accepts the pricing by accepting the terms of the contract. DaK Group reserves the right to make changes. The customer will be notified of any price changes in writing at least 30 days before the new prices come into effect. The price list is valid on weekdays (Mon-Fri) between 7 am and 6 pm, at other times the price is negotiated separately.
    3. The minimum billing period is two (2) hours and billing is rounded up to 15minutes.
    4. DaK Group charges the customer a €5 invoicing surcharge for paper invoices.
    5. The payment term is 14 days, unless otherwise agreed.
    6. The billing of the service is based on the information provided by the customer. If the information is incorrect in any way (e.g. the size of the premises), DaK Group has the right to correct the price charged to the customer to reflect the correct information. Any difference may be charged to the customer afterwards.
  6. Promotional prices
    1. Campaigns may have different prices or limited terms than the normal price list. If the campaign terms are not met for the customer, DaK Group has the right to charge the customer the full value of the discount received in connection with the campaign.
  7. Household deduction
    1. DaK Group will provide the customer with a clear summary of the services invoiced during the tax year at the beginning of the year, as well as instructions for applying for the household deduction. Even if DaK Group assists in applying for the household deduction or sends the necessary information to the tax authorities, the customer is always responsible for applying for the household deduction and for the accuracy of the information provided to the authorities.
  8. Transfer or cancellation of booked services
    1. The customer has the right to cancel or postpone the reserved service 7 full days before the service starts.
    2. If the customer cancels or postpones the reserved time less than one (1) week from its start date or access to the location is prevented for reasons beyond DaK Group’s control, DaK Group has the right to invoice a full refund of the cost of the visit.
  9. Consumer’s right to cancel distance sales
    1. A Consumer Customer who has purchased a service remotely has the right to cancel the service they have ordered no later than 14 days after placing the order. The right of cancellation cannot be used for a service that has already been performed. If the performance of the service has begun before the end of the cancellation period, but has not yet been performed in full (e.g. paid for several cleaning sessions, but started/performed only once), the customer must pay reasonable compensation for the services used/performed in the event of cancellation (the price according to DaK Group’s price list for the services performed). This compensation will be deducted from the payments to be returned to the customer. The payments will be returned without delay and at least within 14 days of receiving the customer’s written cancellation notice. The refund will be made using the same payment method that the customer used when paying. Cancellation must be notified in writing either by email or post. Contact information for the cancellation notice can be found on DaK group’s website at www.dakgroup.fi/ota-yhteytta
  10. The customer contributes to the performance and success of the service
    1. If the DaK Group employee cannot park in the parking space designated by the customer or there is no free parking available near the apartment, the customer will be charged the parking fee accumulated during the visit.
    2. The customer is responsible for ensuring that the cushions on movable furniture are in the correct position and on the bottom, and that furniture attached to the wall is properly secured. DaK Group is not liable for damages caused by missing cushions or inadequate fastenings.
    3. If the object has surface materials that cannot withstand normal cleaning, the customer is obliged to notify DaK Group in writing at info@dakgroup.fi. DaK Group is not liable for damages resulting from the customer’s failure to comply with the notification obligation.
    4. The customer must notify the customer of any pets in advance. If there is a potential danger from the pets, the pet must not be left unattended during the cleaning. The cleaner has the right to cancel the cleaning event if he has sufficient reason to believe that continuing the service situation may pose a risk to health, the environment or safety. If the cleaning cannot be completed for reasons attributable to the customer, DaK Group has the right to charge the customer for the resulting costs.
    5. If the customer’s premises have an alarm system, the customer must provide instructions on how to use it in advance. If the customer has not provided instructions on how to use the alarm system and the system is accidentally activated, the customer is responsible for the consequences and costs incurred.
    6. The customer is responsible for ensuring that electricity, lighting and hot water are available at the cleaning site, as well as the possibility of using a toilet.
    7. If the customer has chosen to have the service performed with their own tools and supplies, the customer must ensure that the cleaner has access to the said tools and supplies.
    8. If the cleaner suddenly falls ill and is unable to attend the agreed cleaning time, DaK Group will arrange a replacement. If this is not possible, DaK Group will arrange a replacement service at a time convenient for the customer.
  11. Responsibilities, limitations of liability and complaints
    1. The customer must make any comments or complaints in writing without delay. The customer must provide the necessary information about the defects or damage (e.g. photographs) in writing. The service is not defective if the deviation is minor or is due to the customer.
    2. During the validity of the contract, DaK Group has liability insurance that covers damages within the scope of DaK Group’s liability for compensation. The liability for compensation is determined on the basis of DaK Group’s and the insurance company’s report. However, DaK Group is not liable for damages that have been caused by a cause over which it has had no influence. DAK Group is not liable to corporate, community or municipal customers for any indirect damages, including damages resulting from a decrease or interruption of production or turnover, reputational damage, other damages caused by damage to property or damage caused by loss of data.
    3. DaK Group is not responsible for any delay or failure to perform the service caused by force majeure (e.g. strike, infectious disease, natural disaster, power outage, telephone network failure, action by an authority or force majeure faced by a subcontractor).
    4. DaK Group declares that it has business liability insurance from an insurance company. The insurance amount of the liability insurance on the date of these terms and conditions is €1,000,000 per claim. DaK Group’s total liability is always limited to the actual compensation amount granted by DaK Group’s liability insurance.
  12. Service event
    1. DaK Group may use a partner to perform the service.
    2. DaK Group has the right to decide how many people will perform the service event, unless otherwise agreed in writing with the customer. For example, if two employees perform the event, the working hours ordered by the customer will be divided between these people.
    3. Employee orientation may be conducted at the customer’s home/premises. The customer will not be billed for the time spent on orientation.
    4. DaK Group has the right to conduct a quality assurance visit in connection with a service event to assess the quality of the work performed.
  13. DaK Group has the right to transfer the agreement in whole or in part to its group company, successor or, in the event of a business transaction, to a buyer without the Customer’s approval.
  14. DaK Group has the right to check the Customer’s credit information. If there are any entries in the credit information, the Customer must pay for the services in advance.
  15. Keys and supplies and tools left on the customer’s premises
    1. If the customer hands over the key to DaK Group, a written certificate of transfer will be made in duplicate. DaK Group is responsible for any loss of the key. In the event of loss, DaK Group will cover the costs of ordering or acquiring a new key, but not the costs of re-keying the locks.
    2. If cleaning supplies or other tools left at the customer’s premises as agreed are lost, new supplies and tools will be delivered to replace them, the costs of which will be added to the next invoice. The costs correspond to the acquisition costs of new, similar supplies.
  16. Termination of the contract
    1. The customer and DaK Group have the right to terminate this agreement with a 30 days notice, unless otherwise agreed between the parties. DaK Group has the right to terminate this agreement with immediate effect without notice if the customer has materially violated the terms and conditions of this agreement or it is obvious that the customer will materially violate the agreement in the near future, or DaK Group has failed to charge the service fee seven (7) days before the agreed start date of the service. In connection with termination of the agreement, payments already paid will not be refunded.

DaK Group Privacy Policy and Commitment to Data Protection

At Omenasiivous Oy, your privacy is of paramount importance to us, and we are committed to protecting your personal data. This privacy policy describes how we collect, use and protect your personal data when you use our services or visit our website.

1. Data Controller
2. Data Collection
2.1. Types of Data Collected:
2.2. How Data is Collected:
3. Purposes of Data Processing
4. Legal Basis for Processing
5. Data Retention
6. Data Disclosure
7. Data Security
8. Cookies
9. Rights Related to Your Personal Data
10. Changes to the Privacy Policy

1. Data Controller

Data controller:
DaK Group
Henttaan Puistokatu 6B
02250 Espoo
Finland
info@dakgroup.fi

2. Data collection

2.1. Types of information collected:

We collect various personal data based on the services you use, including:

  • Personal information: Contact information (name, address, telephone number, email), demographic information (gender, age, language, nationality, occupation (if applicable and provided by you)).
  • Service-specific information: Information related to the location of the service (e.g. home, garage) and other relevant information about the property or pets that may affect the performance of the service.
  • Payment Information: Information required for billing and payment processing. Sensitive payment card information is processed directly through our secure third-party payment service providers.
  • Website Usage Data: Information about your use of our website, including device ID, MAC address, IP address, browsing behavior and interaction patterns. For more information, please see our Cookie Policy.
  • Event Participation Information: Information you provide when registering for events. (This information may also be used for marketing and promotional purposes based on your consent.)
  • Competitions and Sweepstakes: Information collected when you participate in competitions or sweepstakes.
  • External Information: We may use public or third-party data sources to obtain or update contact and business information for marketing and sales purposes.

2.2. How data is collected:

Directly from you: Through purchases of services, website forms (surveys), orders, account registrations, and participation in contests or events.
From third parties: Such as from public records, marketing partners, credit reporting agencies, and service providers.

3. Purposes of data processing

We process your personal data for the following legitimate purposes:

  • Service delivery: Processing orders and delivering services based on the contract.
  • Creditworthiness and legal obligations: Creditworthiness assessment and compliance with legal requirements.
  • Customer service: Responding to inquiries and improving service quality.
  • Marketing: Sending you information about our services and offers. We may send you direct marketing based on your consent or our legitimate interests, and you have the right to opt out at any time by contacting us or using the link in our communications.
  • Service improvement: Analyzing usage trends and improving our services.

4. Legal basis for processing

We process your data on the following legal grounds:

  • Consent: For marketing and certain services.
  • Contractual obligation: To fulfill or enforce service agreements.
  • Legal obligations: To comply with laws and regulations.
  • Legitimate interests: To improve our services and customer experience.

5. Data retention

We will only retain your personal data for as long as is necessary for the purposes for which it was collected and processed. We determine our retention period based on the following criteria:

  • Duration of customer relationship: As long as you are our active customer.
  • Legal obligations: For the period required by applicable laws (e.g. accounting law).
  • Handling of potential claims: Based on statutory limitation periods for potential legal claims.
  • Marketing & Consent: Until you withdraw your consent or refuse to receive it, and the information is reviewed regularly.
  • Anonymization: Anonymized data can be stored indefinitely. When the data is no longer needed according to these criteria, it is securely deleted or anonymized.

6. Disclosure of information

Access to personal data: Only authorized personnel have access to personal data based on their job duties.

Third Parties: We disclose personal data to trusted third party service providers only when necessary and for specific purposes. These include service providers in the following areas: IT Services, Marketing & Analytics (including website analytics, email tools and possibly Google/Meta if used for advertising), Customer Service Tools, Payment Service Providers, Subcontractors, Logistics Partners, Professional Advisors and Government Agencies (where required by law). In the context of a business transaction, we may also disclose data to Prospective Buyers .

International data transfers: We primarily process data within the EU/EEA. However, some of our necessary service providers (e.g. Google, Microsoft or Meta) are located outside the EEA. When we use such services, we ensure data protection by relying on legally approved mechanisms, such as the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.

7. Information security

We are committed to protecting your information by continuously and actively developing our security measures. We use technical and organizational security measures to prevent the loss, misuse, alteration or destruction of your personal information. Access to systems and applications that process personal information is limited to authorized persons only.

8. Cookies

Mango Services uses cookies and similar technologies on its website to collect and store information. With cookies, we:

  • We ensure the functionality of the website: We ensure that the site works correctly.
  • We improve the user experience: We personalize content and ads, and provide social media features.
  • We analyze traffic: We collect information about your visit to analyze site traffic.
  • We provide information to partners: We share information about your use of the site with our media, advertising and analytics partners.

9. Rights related to your personal data

You can exercise your rights under the EU General Data Protection Regulation (GDPR) by contacting our customer service. We will respond to your request within 30 days. Your rights include:

  • Right to access information: You have the right to know what personal data we process about you and to receive a copy of it.
  • Right to rectification: You can request the correction of inaccurate or outdated personal data.
  • Right to erasure: In certain cases, you can request the erasure of your personal data.
  • Right to restriction of processing: You can ask us to restrict the processing of your personal data.
  • Right to object: You can object to the processing of your personal data based on legitimate interest.
  • Right to portability: You can request a copy of the information you have provided to us in a machine-readable format.
  • Right to complain: If you believe that we have not complied with data protection laws, you can file a complaint with the Data Protection Authority (tietosuoja.fi).

10. Changes to the Privacy Policy

This privacy policy may be updated. The latest version is always available on our website.

Last updated: 15.03.2026

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